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How to upgrade/downgrade my subscription?

You may upgrade/downgrade your subscription via the Customer Portal (https://customerportal.coinapi.io/login). After logging in, please navigate to Subscriptions > Manage Subscriptions > Update Plan. We can upgrade or downgrade your subscription as well based on the support ticket request.

Upgrading and downgrading operations are prorated, the remaining amount on your subscription at the moment of the change will be credited towards future liabilities. Your billing period cycle is not affected by plan change.

Example 1:

If you have a Streamer subscription with a billing date of 2018-07-15 and it's 2018-07-05 and you want to upgrade your Streamer plan to the Professional, then:

    - Unused Streamer subscriptions between 2018-07-05 and 2018-07-15 will be credited
    - Professional subscriptions between 2018-07-05 and 2018-07-15 will be debited.

Example 2:

You have the Professional subscription with billing date 2018-07-15, and it's 2018-07-05, and you want to downgrade to the Streamer plan, then:

    - Unused Professional subscriptions between 2018-07-05 and 2018-07-15 will be credited
    - Streamer subscriptions between 2018-07-05 and 2018-07-15 will be debited.
    - The remaining credit will be applied to future invoices

To execute the request, kindly submit a request here: https://support.coinapi.io/hc/en-us/requests/new