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Billing, Payment, and Subscriptions

Welcome to the CoinAPI FAQ. We've grouped the most common customer questions by product to help you find quick, clear answers.

Tips for Navigating This FAQ​

  • Use CTRL+F to search for terms like "order book", "Flat Files", or "credits".
  • Bookmark docs.coinapi.io for full technical documentation.

Directory​

  1. Can I cancel my subscription anytime?
  2. Can I still use my API key if I cancel my subscription?
  3. How to reactivate my canceled subscription?
  4. How to subscribe to the API?
  5. How to upgrade/downgrade my subscription?
  6. What do I need to complete a subscription payment?
  7. Do you accept bank or wire transfers?
  8. How to handle payment errors during sign up?
  9. Is there a free tier for CoinAPI's Market Data API?
  10. Can I top up credits at a discounted rate on different days under the metered plan?
  11. What happens if we exceed our credit limit? Will we be notified the same day? And how do upgrades work on an annual subscription?
  12. Can I customize my plan?
  13. How do I pay overdue invoices?
  14. What is a billing cycle?