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How can I troubleshoot FIX API logon issues with CoinAPI?

If you're experiencing issues logging in to the FIX API, follow these steps to ensure proper configuration:

  1. Verify access: You must have a PRO plan or FIX access enabled on your API key.
  2. Use the correct configuration: Download the FIX initiator config and FIX44.xml file from our GitHub SDK repository.
  3. Set the API key correctly: Paste your API key into the SenderCompID field in your initiator configuration.
  4. Check the timestamp: Ensure that the TAG=52 (logon time) in your message is set in UTC and is closely synchronized with actual server time. Large time drift will cause the logon to fail.

If issues persist, contact our Support Team with your log trace and setup details.